byrvox.com is a prepaid shop operated by BYRVOX LTD. This page explains how money moves through it.
How you pay for an order
Every order is settled from your Byrvox balance. At checkout ("deploy") the page shows your balance before and after the order; if the balance does not cover the total, you are asked to top up first. No card details are requested at checkout.
Topping up the balance
- Top-ups are made from the top-up page in your account. The methods available at that moment are listed there.
- For card payments (Visa and Mastercard, where offered), the card is charged by our payment provider with bank authentication. We ask for the cardholder's billing address because the bank checks it. Card numbers are entered with the provider; we never receive them.
- For bank transfers (SEPA), the balance is credited once the transfer arrives and is matched to the reference shown for your top-up.
- Top-ups are in euro, from the minimum to the maximum shown on the top-up page.
Invoices
Every credited top-up has an invoice you can download as a PDF from your balance page. It names BYRVOX LTD as the seller.
Using and keeping your balance
- Balance can only be spent on products in this Shop.
- Balance does not expire.
- Balance is not interest-bearing and cannot be transferred to another account.
- Unspent balance can be refunded to the original payment method; see the Refund Policy.
Currency
Prices and balances are in euro. If your card is in another currency, your bank converts the top-up amount and may charge its own fee.
Failed or pending top-ups
A top-up that is not completed is never credited, and nothing is taken from you for it. You can cancel a pending top-up from its page. If money left your account but the balance did not update, write to [email protected] with the top-up reference.
Fraud prevention
We may hold a top-up or an order for review where a payment looks unusual. If we cannot verify it, the top-up is refunded to its source.